Privacy Policy

Updated July 2026

Aim of policy

When you provide VERIFY INSPECT PTY LTD (ABN 78 689 836 799), trading as Verifi Inspect, with your personal information, you expect us to protect it and keep it secure.

Verifi Inspect is committed to protecting your privacy and handling personal information responsibly.

Where applicable, we are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

The Australian Privacy Principles govern how personal information may be collected, held, used and disclosed and require organisations to take reasonable steps to maintain the quality and security of personal information.

About this policy

This Privacy Policy explains how Verifi Inspect collects, holds, uses, discloses and manages personal information.

It applies to individuals who:

• visit or use our website;
• use our digital or self-inspection services;
• arrange or participate in a vehicle inspection;
• communicate with us;
• are customers or prospective customers;
• are associated with one of our business customers;
• own, sell, purchase or operate a vehicle being inspected; or
• otherwise deal with Verifi Inspect.

Our services are provided to individual consumers and businesses, including vehicle dealers, lenders, finance providers, automotive businesses, fleet operators, vehicle purchasers and other organisations.

This Privacy Policy should be read together with any applicable Verifi Inspect terms, inspection disclaimers or other notices provided in connection with our services.

We may update this Privacy Policy from time to time. The latest version will be made available through our website.

What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Information may be personal information whether or not it is true and whether or not it is recorded in a material form.

Vehicle information may also constitute personal information where it can reasonably be connected with an identifiable individual.

Anonymity and pseudonyms

Where practicable, you may interact with Verifi Inspect anonymously or using a pseudonym.

However, we may be unable to arrange or provide certain services without information necessary to identify you, contact you or identify the relevant vehicle.

For example, an inspection may require us to contact a vehicle owner, seller, customer or other relevant person to arrange access to the vehicle.

How we collect personal information

We may collect personal information directly from you when you:

• visit our website;
• contact us by telephone or email;
• make an enquiry;
• arrange or book an inspection;
• complete a physical inspection process;
• complete a digital or self-inspection;
• submit photographs or videos;
• provide vehicle information;
• create or access an account;
• make a payment;
• communicate with an inspector or member of our team; or
• otherwise interact with Verifi Inspect.

We may also collect personal information about you indirectly from other individuals or organisations.

These may include:

• vehicle dealers;
• automotive businesses;
• lenders;
• finance providers;
• fleet operators;
• vehicle purchasers;
• vehicle sellers;
• inspection partners;
• business customers;
• authorised representatives;
• service providers; and
• other organisations involved in arranging or facilitating an inspection.

For example, a dealer, lender or other business customer may provide your name, contact details and vehicle information to Verifi Inspect so that we can arrange and complete an inspection.

Our inspectors may also collect information while attending and inspecting a vehicle.

What kinds of personal information do we collect and hold?

The information we collect depends on the services being provided and how you interact with us.

Personal and contact information

We may collect:

• name;
• telephone number;
• email address;
• residential, business or inspection address;
• company or business name;
• position or role within a business;
• account information; and
• other contact information you provide to us.

Vehicle information

We may collect:

• registration number;
• vehicle identification number (VIN);
• chassis number;
• make;
• model;
• variant;
• year of manufacture;
• build date;
• compliance information;
• odometer reading;
• vehicle specifications;
• registration information;
• vehicle condition information; and
• other information reasonably required to identify or assess a vehicle.

Inspection information

As part of our services, we may collect:

• photographs of the vehicle;
• videos of the vehicle;
• photographs or videos of damage or defects;
• exterior and interior condition information;
• tyre information;
• mechanical and visual observations;
• inspection notes;
• inspector comments;
• road test observations;
• inspection timestamps;
• inspection location information;
• inspection findings;
• inspection reports; and
• other information generated during an inspection.

Our inspections may include observations relating to mechanical systems and components. However, standard Verifi Inspect inspections are visual and non-invasive.

Vehicle components, parts or assemblies are not ordinarily removed, dismantled or disassembled during the inspection.

Device and technical information

When you use our website, inspection platform or self-inspection services, we may collect:

• IP address;
• browser type;
• device type;
• operating system;
• device identifiers;
• date and time of access;
• session information;
• technical logs;
• network information;
• photograph and video metadata;
• approximate or precise location information where permitted; and
• information about how our website or services are used.

Payment and billing information

Where you make a payment directly to Verifi Inspect, we may collect:

• billing information;
• transaction information;
• invoice details; and
• payment status.

Payments may be processed through third-party payment providers, including Stripe.

Complete payment card information may be collected and processed directly by the relevant payment provider rather than being stored by Verifi Inspect.

Communications

We may maintain records of communications with you, including:

• emails;
• telephone enquiries;
• booking communications;
• support requests;
• complaints;
• feedback; and
• other correspondence with our team, inspectors or contractors.

Location information

Location information may be collected or used where reasonably necessary to provide, arrange or verify an inspection.

This may include using location information to:

• identify where an inspection is being conducted;
• allocate an inspector;
• confirm the location of an inspection;
• verify where photographs or videos were captured;
• assist with inspection integrity;
• provide the requested inspection service; or
• investigate suspected misuse, fraud or discrepancies.

Where device permission is required, you may be asked to provide permission through your device or browser.

Purposes for which we collect, hold, use and disclose personal information

We may collect, hold, use and disclose personal information for purposes including:

• identifying and communicating with you;
• arranging inspections;
• providing vehicle inspection services;
• facilitating digital and self-inspections;
• identifying and verifying vehicles;
• assessing vehicle condition;
• communicating with vehicle owners, sellers, purchasers and business customers;
• producing inspection reports;
• providing inspection reports to customers;
• reviewing photographs and videos;
• conducting quality assurance;
• verifying information recorded during an inspection;
• detecting errors, inconsistencies or potential issues;
• allocating inspectors;
• verifying inspection locations;
• managing customer and business accounts;
• processing payments and invoices;
• providing customer service and technical support;
• investigating complaints;
• detecting or investigating suspected fraud or misuse;
• maintaining inspection and business records;
• improving our services and technology;
• monitoring the performance and reliability of our systems;
• complying with legal and regulatory requirements;
• protecting our legal rights;
• protecting our customers, inspectors, employees and systems; and
• otherwise managing and administering our business.

We may also use de-identified or aggregated information for purposes such as:

• analytics;
• service improvement;
• quality assurance;
• system development;
• business planning; and
• statistical analysis.

Vehicle inspections and inspection reports

Verifi Inspect provides vehicle inspection services designed to assist customers in understanding the observed condition of a vehicle at the time it is inspected.

A standard Verifi Inspect inspection is a visual and non-invasive inspection.

Depending on the inspection service ordered and the vehicle being inspected, the inspection may include assessment of the vehicle's:

• body;
• interior;
• exterior;
• electrical systems;
• engine systems;
• cooling systems;
• exhaust systems;
• braking systems;
• fuel systems;
• steering and suspension systems;
• safety systems;
• transmission systems;
• final drive systems;
• chassis;
• understructure; and
• road performance through a road test where reasonably possible.

Although an inspection may include mechanical systems and components, parts and components are not ordinarily removed, dismantled or disassembled during the inspection.

Information collected during the inspection may be included in an inspection report.

The inspection report reflects observations made about the vehicle at the time and date of the inspection.

Inspection reports, photographs, videos and other inspection information may be provided to the individual or organisation that requested, commissioned or paid for the inspection.

This may include:

• vehicle purchasers;
• vehicle dealers;
• automotive businesses;
• lenders;
• finance providers;
• fleet operators; and
• other business customers.

The inspection scope and limitations are governed separately by the applicable Verifi Inspect inspection disclaimer and terms.

Artificial intelligence and quality assurance technology

Verifi Inspect may use artificial intelligence and automated technology to assist with inspection quality assurance.

This technology may review vehicle photographs, videos, inspection information and vehicle details to highlight potential issues, inconsistencies or items that may require further attention.

For example, our technology may assist with:

• highlighting possible vehicle damage or defects;
• identifying differences between inspection information and information visible in photographs;
• checking odometer information;
• checking build or compliance plate information;
• identifying potential inconsistencies or data entry errors;
• comparing information recorded by an inspector against information identified by our systems; and
• identifying items that may require further review.

Artificial intelligence and automated technology are used as supporting tools.

They do not independently finalise Verifi Inspect inspection reports.

Every inspection report is reviewed by an authorised member of the Verifi Inspect team before it is finalised.

Our team reviews the available inspection information, photographs, videos, inspector findings and any matters highlighted by our systems as part of the quality assurance process.

Inspection photographs and videos

Photographs and videos captured during an inspection may contain personal information.

This may include:

• vehicle registration plates;
• information visible inside a vehicle;
• documents visible in a vehicle;
• people appearing incidentally in photographs or videos;
• location information; and
• photograph or video metadata.

Users completing digital or self-inspections should avoid unnecessarily capturing people, personal documents or unrelated personal information.

Inspection photographs and videos may be retained as part of the inspection record.

How we hold and protect personal information

Personal information may be stored electronically within Verifi Inspect systems or through third-party technology and service providers.

We take reasonable steps to protect personal information from:

• misuse;
• interference;
• loss;
• unauthorised access;
• unauthorised modification; and
• unauthorised disclosure.

Our security measures may include:

• identity and access controls;
• authentication controls;
• access restrictions;
• system monitoring;
• security measures provided by technology providers;
• internal procedures; and
• other technical and organisational safeguards.

Only authorised personnel and service providers who reasonably require access to information for their role or the provision of services are permitted to access relevant information.

No electronic transmission or storage system can be guaranteed to be completely secure.

If we become aware of a data breach involving personal information, we will assess and respond to the incident in accordance with applicable Australian privacy and data breach requirements.

Who do we disclose personal information to?

We may disclose personal information where reasonably necessary to provide, administer or support our services.

This may include disclosure to:

• the individual who requested an inspection;
• the organisation that requested or commissioned an inspection;
• vehicle dealers;
• automotive businesses;
• lenders;
• finance providers;
• fleet operators;
• vehicle purchasers;
• vehicle sellers;
• inspectors;
• inspection contractors;
• inspection network partners;
• technology providers;
• website and infrastructure providers;
• cloud or data storage providers;
• analytics providers;
• payment providers;
• communications providers;
• accountants;
• lawyers;
• insurers;
• professional advisers;
• contractors and service providers;
• government authorities;
• regulators; and
• law enforcement agencies where required or permitted by law.

We may also disclose personal information where:

• you have consented to the disclosure;
• consent can reasonably be inferred from the circumstances;
• disclosure is reasonably necessary to provide a requested service;
• we are required or authorised to disclose the information by law;
• disclosure is reasonably necessary to investigate suspected fraud, unlawful activity or misuse; or
• the disclosure is otherwise permitted under applicable Australian privacy laws.

We do not sell personal information to third parties for their independent marketing purposes.

Business customers

Verifi Inspect provides services to businesses that may provide us with personal information relating to their:

• customers;
• employees;
• contractors;
• vehicle owners;
• vehicle purchasers;
• vehicle sellers; or
• other individuals.

We may collect and use this information for the purpose of providing services requested by the relevant business customer.

For example, a lender, dealer or fleet operator may provide us with contact and vehicle information so that an inspection can be arranged.

Where an inspection is commissioned by a business customer, inspection information and the completed inspection report may be provided to that business customer.

Business customers are responsible for ensuring they have an appropriate basis or authority to provide personal information to Verifi Inspect where required.

Website, cookies and analytics

Our website and online services may use cookies and similar technologies.

We may use third-party technology providers including:

• Cloudflare, for website infrastructure, security and performance;
• Stripe, for payment processing; and
• Google Analytics, to assist us in understanding how our website and online services are used.

These technologies may collect information including:

• IP addresses;
• browser information;
• device information;
• operating systems;
• pages accessed;
• referral information;
• approximate location information;
• timestamps; and
• interactions with our website.

We may use this information to:

• operate our website;
• secure our website and services;
• maintain sessions;
• understand how our website and services are used;
• identify technical issues;
• identify suspicious or malicious activity;
• improve website performance; and
• improve our services.

You may be able to disable or restrict certain cookies through your browser settings.

Doing so may affect the functionality of some parts of our website or services.

Third-party and overseas service providers

Verifi Inspect primarily operates and provides its inspection services in Australia.

We use third-party technology and service providers to operate and secure our website, process payments, provide analytics and support our business.

These providers include services such as:

• Cloudflare;
• Stripe; and
• Google Analytics.

Some of these providers operate global infrastructure and may process, store or provide access to limited personal or technical information from locations outside Australia, including the United States.

Other countries may also be involved depending on the infrastructure used by the relevant provider.

Where Verifi Inspect discloses personal information to an overseas recipient and Australian privacy law applies, we will take reasonable steps required by law in relation to the handling of that information.

Direct marketing

Where permitted by law, we may use contact information to communicate with existing or prospective customers about Verifi Inspect products or services that may be relevant to them.

Marketing communications may be sent by methods such as email, telephone or other electronic communication.

You may opt out of receiving marketing communications at any time by:

• using an unsubscribe option included in the communication; or
• contacting us directly.

Operational communications concerning an inspection, booking, account, payment, support request or service are not considered marketing communications.

We will not use inspection photographs or videos for unrelated advertising or marketing purposes without appropriate permission or authority.

Retention of personal information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate operational, business and legal requirements.

This may include retaining information for purposes such as:

• maintaining inspection records;
• servicing customers;
• responding to enquiries;
• investigating complaints;
• resolving disputes;
• satisfying contractual obligations;
• maintaining financial and business records;
• quality assurance;
• complying with legal obligations; and
• protecting our legal interests.

Different types of information may be retained for different periods.

When personal information is no longer reasonably required, we will take reasonable steps to destroy or de-identify it where required by law.

Access to personal information

You may request access to personal information Verifi Inspect holds about you.

Requests may be made using the contact details at the end of this Privacy Policy.

We may request reasonable information to verify your identity before providing access to personal information.

Any information collected solely for identity verification will only be used for that purpose and handled in accordance with this Privacy Policy.

In some circumstances, applicable law may permit or require us to refuse access to certain information.

Where required by law, we will provide reasons if we refuse an access request.

Correction of personal information

We take reasonable steps to ensure that personal information we hold is accurate, complete, up to date, relevant and not misleading.

You may request correction of personal information that you believe is:

• inaccurate;
• out of date;
• incomplete;
• irrelevant; or
• misleading.

Please provide sufficient information for us to identify the information concerned and the correction requested.

Privacy concerns and complaints

If you believe Verifi Inspect has not appropriately handled your personal information or has breached its privacy obligations, you may make a complaint to us.

Please provide sufficient information about your concern so that we can investigate it.

We will acknowledge your complaint as soon as reasonably practicable and will let you know if we require any further information.

We aim to resolve privacy complaints as quickly as possible.

While we will generally aim to respond within five business days, some matters may require additional time to investigate.

If this occurs, we will keep you informed of the progress of your complaint and when you can reasonably expect a response.

If you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Information about privacy complaints is available at: www.oaic.gov.au

Third-party websites and services

Our website, inspection platform, communications or inspection reports may contain links to websites or services operated by third parties.

Verifi Inspect is not responsible for the privacy practices of independent third parties.

You should review the privacy policies of those organisations before providing them with personal information.

Updates to this policy

We may review and update this Privacy Policy from time to time to take account of:

• changes to applicable laws;
• changes to technology;
• changes to our services;
• changes to our operations;
• changes to our information-handling practices; and
• changes to our business environment.

Any updated Privacy Policy will be made available through our website.

Contact details

For questions regarding this Privacy Policy, requests to access or correct personal information, or privacy complaints, please contact:

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